To improve the online tutorial service require deep insight about student satisfaction. This study used two method to measure level of satisfaction (Customer Satisfaction Index/CSI and Importance Performance Analysis/IPA). IPA is used to determine the attributes which services need to be improved, CSI to calculate the level of student satisfaction. This study used survey questionnaire to collect data. Respondent participate in this study is 536. The result showed that the level of satisfaction is good (71,66%). This indicate that online tutorial service is perceived satisfactorily by students.
